Terms of Use

Last updated: 1 June 2026

1. What Reforno is

Reforno is an analytics and intelligence platform for independent pizza shop owners. It connects to your existing point-of-sale data via CSV import and provides plain-English insights about your sales, menu profitability, delivery channel performance, and costs.

Reforno is not accounting software. It is not a point-of-sale system. Insights generated by Reforno are for informational purposes only and do not constitute financial, legal, or accounting advice. For advice on your business finances, consult a qualified accountant.

By creating an account and using Reforno, you agree to these Terms of Use and our Privacy Policy.

2. Eligibility

You must be 18 years of age or older to use Reforno. You must be operating a legitimate business and using Reforno for genuine business purposes. By creating an account, you confirm that you meet these requirements.

3. Your account

You are responsible for keeping your login credentials secure. Do not share your password with anyone. If you suspect unauthorised access to your account, notify us immediately at support@netto.com.au.

You are responsible for all activity that occurs under your account.

4. Your data

You retain full ownership of all business data you upload to Reforno — including sales records, invoices, and menu information.

By uploading data, you grant us a limited licence to store and process it solely to provide you with the Reforno service. We do not sell your data, share it with competitors, or use it to advertise to you.

If you upload transaction records that include your customers' names or phone numbers, you are responsible for ensuring you have the right to do so. Your customers' information must be handled in line with your own obligations under the Australian Privacy Act 1988. See our Privacy Policy for full details of how we handle data.

5. Subscription and payment

Reforno is a paid subscription service, billed monthly via Stripe.

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. We do not offer refunds for partial months.

We may change our pricing with at least 30 days notice by email. Continued use of Reforno after a price change takes effect constitutes acceptance of the new price.

6. Acceptable use

You agree not to:

• Upload false, misleading, or fabricated business data
• Attempt to access another user's account or data
• Reverse-engineer, copy, or replicate any part of the Reforno platform
• Use Reforno for any unlawful purpose
• Attempt to circumvent or disable any security feature of the platform

We reserve the right to suspend or terminate accounts that breach these conditions.

7. Availability

We aim to keep Reforno available at all times, but we cannot guarantee uninterrupted access. We are not liable for losses caused by downtime, scheduled maintenance, or events outside our control.

8. Limitation of liability

To the maximum extent permitted by Australian Consumer Law, our total liability to you for any claim arising out of your use of Reforno is limited to the total amount you paid us in the three months before the claim arose.

We are not liable for indirect losses, including lost profits, lost data, or business interruption.

Nothing in these terms excludes or limits any right you have under the Australian Consumer Law that cannot be excluded by contract.

9. Governing law

These terms are governed by the laws of Victoria, Australia. Any dispute arising from these terms is subject to the exclusive jurisdiction of the courts of Victoria.

10. Changes to these terms

If we make material changes to these terms, we will notify you by email at least 14 days before the changes take effect. The “last updated” date at the top of this page will always reflect the most recent revision.

Continued use of Reforno after the notice period constitutes acceptance of the updated terms.

11. Contact

For questions about these terms:

Email: privacy@netto.com.au

We aim to respond within 10 business days.